Junior IT Support Technician
- Role Type
- Closing Date
We are looking for a motivated individual with a passion for technology and service delivery to join the IT team at our Leamington Spa office as a Junior IT Support Technician. The role is hands-on with IT equipment and involves supporting staff across a wide variety of IT services and systems.
Support the lifecycle of IT hardware including purchase, preparation, deployment, troubleshooting and disposal.
Support different types of hardware:
Desktops, laptops, and high-performance workstations
Monitors, docking stations, and other peripherals
Mobile phones, MiFi devices, printers, and projectors
Record relevant information in the IT Service Desk system and the Asset Management system.
Install, troubleshoot, and uninstall software.
Support IT projects such as the rollout of new IT systems.
Respond to information security events / incidents.
Liaise with 3rd parties for repair and support of PCs and printers.
Potential travel to other Ricardo offices within the UK
The candidate should be able to:
Manage customer expectations with strong written and verbal communication skills.
Replace and upgrade PC internal components.
Install Windows Operating systems.
Install and uninstall software.
Patch computers into a network.
Deploy computers and test that everything is working as expected.
Troubleshoot hardware and software problems.
Keep administrative tools such as Active Directory and Asset Management systems up to date.
Take appropriate steps if there is an information security risk
The candidate will be interacting with staff members locally and remotely, along with the wider IT team and IT suppliers. Good organisation and communication are critical to success, along with technical skills. Essential attributes include:
Conscientious. Meets commitments and keeps to a high standard of service delivery.
Organised. Able to manage personal priorities and know when to ask for help.
Good communicator. Able to deal directly with end user queries, and to keep the wider IT team up to date.
Good teamwork. Able to work effectively as part of the wider team.
Interested in technology. Motivated to learn about new IT systems and solutions.
Knowledge / Experience
The candidate will ideally have had introductory work experience in an IT field. Formal qualifications in an IT discipline are preferred.