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1895 - Systems Application Engineer

  • Role Type
  • Permanent

  • Location
  • Shoreham-by-Sea

  • Closing Date
  • 31/12/2025

Job Description

Role:

You will be focusing especially on our customer base in the UK for software dedicated to system level simulations. This is a customer-facing role which requires ensuring that end-user customers receive timely and high-quality customer care.

Ideally the candidate should have proven expertise in system simulations (0-1D) scaling from middle to larger number of elements in the models. Experience with mathematical modelling using Modelica language is a definite plus.

Job responsibilities

The primary responsibility is to support and help grow customer use of IGNITE. This includes, but is not limited to:

  • Delivering Application Engineering projects on time and to budget
  • Helping to identify potential Application Engineering leads from support enquiries
  • Providing model setup, execution and analysis
  • Providing customer- training courses, for which the successful candidate will be responsible for generating the training material
  • Visiting Ricardo Software customers
  • Ensuring timely communication regarding product updates (documentation and releases) to customers
  • Reporting customer feedback to product management and development teams
  • Maintaining close collaboration with the IGNITE development team
  • Working with colleagues in technical consulting to collect and coordinate data used on projects

The secondary responsibility is to assist commercial staff with:

  • Technical presentations and product demonstrations and
  • Supporting product evaluations by potential customers
  • Creating example applications to support the commercial team
  • Supporting Application Engineering Manager with proposal input